Legal Notice
Name of company
Gibbard Automotive Limited
Registered office
C/O Chapmans Business Solutions Ltd 3 Enterprise Way, Pinchbeck, Spalding, England, PE11 3YR
Company Number
17137370
VAT no.
GB516644279
Information Commissioner's Office Registration
ZC223543
Terms and Conditions of Business
Gibbard Automotive Ltd
Terms and Conditions of Business
These Terms and Conditions apply to all vehicles and related items accepted by Gibbard Automotive Ltd (“the Company”) for repair, servicing, inspection, diagnostics, storage, recovery, estimation, garaging, sale, or any other purpose.
By leaving a vehicle or authorising work with the Company, the Customer agrees to be bound by these Terms and Conditions.
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1. Estimates and Quotations
1.1 Estimates provided by the Company are valid for 28 days from the date issued unless otherwise stated.
1.2 If instructions are not received from the Customer within 28 days of the estimate being issued, the Company reserves the right to charge reasonable storage or garaging fees from the date the vehicle was received until collection.
1.3 All estimates are based on the cost of labour, materials, and parts at the time the estimate is prepared.
1.4 If additional faults or requirements are discovered during repair or servicing, the Company may revise the estimate and notify the Customer accordingly.
1.5 Where no fixed price has been agreed, the Customer agrees to pay a fair and reasonable charge for all labour, materials, parts, diagnostics, and associated work carried out.
1.6 If the Company determines that requested work is impractical, unsafe, or uneconomical, it reserves the right not to carry out that work.
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2. Variations to Work
2.1 Any variation to the estimated work, repair scope, pricing, or services shall remain subject to these Terms and Conditions.
2.2 Any omission, delay, or variation by the Company shall not invalidate these Terms and Conditions or create a separate contract.
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3. Completion Times
3.1 The Company will use reasonable endeavours to complete work within the estimated timeframe.
3.2 Completion dates are estimates only and are not guaranteed.
3.3 The Company shall not be liable for delays caused by parts availability, supplier delays, specialist services, unforeseen faults, weather conditions, or events beyond its reasonable control.
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4. Authority to Instruct Work
4.1 The Company may accept instructions from:
the registered owner;
the Customer;
any driver of the vehicle;
any employee or representative reasonably believed to act on behalf of the Customer.
4.2 The Customer remains responsible for payment for all authorised work.
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5. Payment Terms
5.1 Payment for repairs, servicing, diagnostics, parts, storage, and any other charges is due immediately upon completion of the work unless otherwise agreed in writing.
5.2 The Company may request a deposit before commencing or continuing work.
5.3 A vehicle shall be deemed complete when the Customer is informed that it is ready for collection.
5.4 Vehicles may not be released until all outstanding charges have been paid in full.
5.5 Interest and reasonable recovery costs may be charged on overdue accounts.
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6. Lien Over Vehicles
6.1 The Company shall have a general lien over any vehicle and its contents for any unpaid monies owed by the Customer.
6.2 The Company may retain possession of the vehicle until all outstanding sums are settled.
6.3 Storage charges may continue to accrue while a vehicle is retained under lien.
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7. Sale of Vehicle or Contents
7.1 If payment remains outstanding for more than three months after invoice date, the Company may, after giving reasonable notice where practicable, sell the vehicle and/or its contents to recover outstanding sums.
7.2 Any surplus proceeds remaining after deduction of all monies owed and costs incurred shall be returned to the Customer.
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8. Collection by Third Parties
8.1 The Company may release a vehicle to any person reasonably believed to have authority to collect it.
8.2 The Company shall not be liable for loss arising from release to a person reasonably believed to be authorised.
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9. Road Testing and Specialist Services
9.1 The Customer authorises the Company to road test the vehicle where necessary for diagnosis, repair verification, MOT preparation, or quality control.
9.2 The Customer also authorises the Company to move the vehicle to third-party specialists, subcontractors, MOT testing stations, or other relevant service providers where necessary.
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10. Liability
10.1 Except in cases involving death or personal injury caused by negligence, the Company’s liability for loss or damage shall be limited to direct physical loss or damage proven to have been caused by the Company’s negligence.
10.2 The Company shall not be liable for:
loss of profits;
loss of use;
consequential or indirect losses;
pre-existing faults or deterioration;
mechanical or electrical failures unrelated to work carried out.
10.3 Customers are strongly advised to remove all valuables and personal belongings from the vehicle before leaving it with the Company.
10.4 The Company accepts no responsibility for personal items left in vehicles unless loss is caused directly by proven negligence.
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11. Warranty on Repairs
11.1 Repairs carried out by the Company are warranted against defective workmanship for a period of 3 months or 3,000 miles (whichever occurs first), unless otherwise stated.
11.2 This warranty applies only to repairs actually carried out by the Company.
11.3 The warranty does not cover:
normal wear and tear;
progressive faults;
misuse or neglect;
failure of unrelated components;
manufacturer defects;
customer-supplied parts.
11.4 Warranty claims must be returned to the Company for inspection before remedial work is carried out elsewhere.
11.5 These Terms do not affect statutory consumer rights.
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12. Removed Parts
12.1 Any parts removed during repairs may be disposed of by the Company unless the Customer specifically requests their return before work is completed.
12.2 Unclaimed parts may become the property of the Company after 14 days.
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13. Notices and Communication
13.1 Any notice sent to the Customer’s last known postal address, email address, or telephone number shall be deemed properly given.
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14. Definitions
14.1 In these Terms, “vehicle” includes cars, vans, motorcycles, trailers, caravans, commercial vehicles, engines, gearboxes, batteries, and any component or accessory accepted by the Company.
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15. Amendments
15.1 No variation to these Terms and Conditions shall be valid unless confirmed in writing by an authorised representative of the Company.
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16. Manufacturer Standards
16.1 Unless otherwise agreed, servicing and repairs shall be carried out in accordance with recognised industry standards and, where appropriate, manufacturer service schedules.
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17. Returns and Special Orders
17.1 Correctly supplied parts may only be accepted for return if:
returned within 14 days;
unused;
in original packaging;
accepted by the supplier.
17.2 Special order or non-stock items may be non-returnable.
17.3 Handling or restocking charges may apply.
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18. Credit Accounts
18.1 Approved credit account customers must settle invoices by the agreed due date.
18.2 The Company reserves the right to withdraw credit facilities at any time.
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19. Exchange Units
19.1 Credit for exchange units will only be given where returned units are complete, drained of fluids where applicable, and returned within the required timescale.
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20. Data Protection
20.1 The Company will process personal information in accordance with applicable data protection legislation.
20.2 Customer details may be used for administration, invoicing, warranty management, and customer communication purposes.
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21. Governing Law
21.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
21.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Customer Notice
Customers are strongly advised to remove all valuables and personal items from vehicles before leaving them with Gibbard Automotive Ltd.
The Company shall not be responsible for loss or damage to such items except where caused directly by negligence on the part of the Company.
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Gibbard Automotive Ltd
Terms and Conditions of Business